FoodRestro ("we", "us") operates a food ordering and delivery app. This policy explains what we collect and why. It applies to customers, restaurant partners, and delivery partners.
1. Data we collect
- Account: mobile number, name, email, profile photo you upload, MPIN (stored as a hash).
- Address and location: delivery addresses you enter. If you tap "detect location", we use GPS only while the app is on screen to fill that address. We do not track you in the background.
- Orders and payments: cart, order history, and payment status. Card and UPI details are processed by Razorpay; we do not store full card numbers.
- Optional media: photos you choose with the system photo picker (profile, menu, restaurant images) and short review videos you record or attach.
- Device: app version and basic diagnostics needed to run the service. We do not use advertising IDs.
2. Why we collect it
App functionality (login, delivery, payments), account management, fraud prevention, and customer support. We do not sell personal data.
3. Sharing
We share only what is needed with restaurants and riders to fulfil an order, with Razorpay for payments, and with hosting providers that process data on our instructions. We may disclose data if required by law.
4. Photos, camera, and microphone
Gallery access uses the Android Photo Picker / iOS system picker. We only receive the file you select. Taking a photo or video uses the system camera app. We do not have broad access to your photo library.
5. Retention and deletion
We keep account and order data while your account is active and as required for tax, fraud, or legal purposes. You can request deletion in the app (Account → Delete account) or at foodrestro.in/account-deletion. We complete deletion requests within 30 days, except records we must retain by law.